Please tell us a brief history of your company?
Matt: Started in 2002, GlowHost is a privately owned and operated company. We’ve grown exponentially over the years in both plans and datacenters. Our staff is entirely in-house and we offer technical support and proactive monitoring 24/7/365 with more than 16 datacenters available around the world.

What is the mission of your company along with Long and Short Term Goals?
Matt: GlowHost’s mission is to bring numerous levels of cost-effective, reliable hosting from freelancers and hobbyists to international corporations. Our goals are to continue to improve and innovate our own services in the hosting market.

Which are the markets where you focus the most?

  • United States
  • Canada
  • United Kingdom
  • Europe
  • Asia
  • South East Asia
  • India, Australia
  • New Zealand

What is it that makes your Hosting Company a competitive company in the your focus market?
Matt: Our 24/7/365 support coupled with numerous features rolled into our packages such as a free SSL certificate, free McAfee Secure, and hundreds of website apps/scripts that can be installed with one click makes GlowHost stand out from the crowd.

Have you added new features for your customers in the past year?
Matt: Absolutely. Aside from continuously improving and enhancing our current services, we’ve also recently added our new Elastic Sites plans. An Elastic Site is just as easy to manage as a shared hosting plan, but with the resources and a reliability of a full-blown, fully managed VPS. When you host on the Elastic Sites platform, you not only get more resources, you get your own private and non-shared resources at a fraction of the cost of a fully managed VPS.

What is your Unique Selling Proposition – why Customers will Host with you?
Matt: Our 24/7/365 support coupled with numerous features rolled into our packages such as a free SSL certificate, free McAfee Secure, and hundreds of website apps/scripts that can be installed with one click makes GlowHost stand out from the crowd.

Where do you see your hosting company in next 3 years
Matt: We’ll be here unless I get hit by a bus, and even then I’ll try to make it to work.

Where do you think is Hosting is heading? (Industry Outlook)
Matt: Nobody knows for sure, but what I’ve seen in my time in this industry, which is most of my professional life, (nearly 20 years) is typical of a mature industry life-cycle.

What I mean by that is there is less of pool of potential new customers, and the ones that are out there are fairly difficult to get your message in front of. That’s because there are more hosting companies available to choose from and too many advertising channels, advertising to ever smaller niche segments. Web hosting companies have to spend much more revenue in ads (because they have to spend money on more channels) than in years past, only to get substantially poor returns on those investments.

In addition, the rise of these newer companies has led to commoditization of hosting products, driving the prices to all-time lows in a “race to the bottom.” The newest hosts shoot themselves in the foot by trying to compete on price alone, they end up driving themselves out of business as the bigger and older hosts can sustain those price dips much easier than a smaller company with just a handful of customers.

I’ve also seen a lot of consolidation in the industry where in some cases, mega-corporations have come in and bought almost all of the well-known hosting brands, fired their exiting staff, and then run all the brands technical support from a common helpdesk using the same workers across every brand they own. So Joe The Hosting Customer who was not happy with service at Company A, goes to Company B, not knowing that he’s really at Company A which is wearing a different costume. That’s bed news for the customer and bad news for the smaller, often better hosting companies out there because customers eventually get tired of searching for a new host when they have had a negative experience, and they just expect that since their last several web hosts suck, all of them do.

Do You Own your own Data Centers

Matt: GlowHost manages it’s own and other’s equipment in 18 geographically diverse worldwide datacenters.

Where are your Data Centers or Servers Located
Matt:  We have over 18 datacenters located around the world from North America, South America, Europe and Asia.

Do you offer 24/7 support?
Matt: Yes

What is your average turn-around time on a support ticket?
Matt:15 minutes or less! We have three flavors: phone, chat, and ticket.

Do you charge your clients for support? If so, please explain.
Matt: There’s never any charge for support through our helpdesk for issues that are the responsibility of GlowHost.

Do you offer a money back guarantee? And What Are the Terms?
Matt: Definitely. GlowHost offers an industry-leading 91-day money-back guarantee.

Get In touch with GlowHost.com: [email protected]

https://i1.wp.com/geekcrunch.reviews/wp-content/uploads/2018/01/glowhost.com_.jpg?fit=720%2C480&ssl=1https://i1.wp.com/geekcrunch.reviews/wp-content/uploads/2018/01/glowhost.com_.jpg?resize=150%2C150&ssl=1Mark BrownHostingInterviewsTechGlowHost.com,Matt LundstromPlease tell us a brief history of your company? Matt: Started in 2002, GlowHost is a privately owned and operated company. We've grown exponentially over the years in both plans and datacenters. Our staff is entirely in-house and we offer technical support and proactive monitoring 24/7/365 with more than 16...From A Geek to a Geek